What is the difference between my real account balance and my virtual account balance?

What is the 'real account balance'?

The real account balance compares all received invoice payments (i.e. paid invoices) against services provided (e.g. "approved" and "confirmed" transactions, network fees, maintenance fees or set-up fees). "Open" transactions are not taken into account when calculating the real account balance.

A positive real account balance means that the account has sufficient funds to settle all current "approved" transactions.

A negative real account balance means that the account has insufficient funds to pay for your publishers' approved transactions. As such these will remain outstanding and will not move to "confirmed" until additional funds (equal to the overall outstanding amount) have been received. The commissions for these "approved" transactions will not be paid to the publishers until such time. It is recommended to avoid the account reaching a negative real account balance as this might negatively impact the performance for your program and ultimately your relationship to your publishers.

The real account balance will be updated on a daily basis to show the balance of each previous day. The main difference to the virtual account balance is that "open" transactions are not taken into account here and thus do not lead to a reduction of your real account balance.

Where can I see my real account balance?

You can see your real account balance in the Account Overview on the right hand side of your account dashboard.

It is also displayed under Account Management > Program Account Balance.

What is the 'virtual account balance'?

The virtual account balance compares all received invoice payments (i.e. paid invoices) against services provided (e.g. "open", "approved" and "confirmed" transactions, network fees, maintenance fees or set-up fees). "Open", "approved" and "confirmed" transactions are taken into account when calculating the virtual account balance.

A positive virtual account balance means that the account has sufficient funds to settle all open and approved transaction payments.

A negative virtual account balance means that the account has insufficient funds to settle all "open" transactions.

The virtual account balance is the balance which is used as a basis for automatically generating new prepayment requests. The prepayment invoice is automatically created  as soon as the virtual account balance drops below a program specific warning threshold (usually 50% of your last payment).

The virtual account balance will be updated on a daily basis to show the balance of each previous day.

Where can I see my virtual account balance?

Your virtual account balance is displayed under Account Management > Program Account Balance.